Job Link Home For Job Seekers For Employers Career Video Advanced Search Education Contact Us Home
Sign In
 [New User? Sign Up]
Mobile Version


UMC Health System

Lubbock, TX
Job Code:
  • Legal
UMC Health System
Apply on the Company Site
  • Save Ad
  • Email Friend
  • Print

Job Details

Title: Dispatcher
JobID: 7223
  • About UMC
    UMC is the leader in comprehensive healthcare delivery in West Texas and Eastern New Mexico. UMC is home to the region’s only Level I Trauma Center, the Timothy J. Harnar Regional Burn Center, the Southwest Cancer Center, Heart Center, Pediatric Level II Trauma Center, and the UMC Children’s Hospitals by delivery of state-of-the-art sophisticated patient care. UMC has a strong and enduring partnership with Texas Tech University which helps assist UMC’s mission and supports Tech’s academic pursuit of education and research.  UMC is accredited annually thorough Det Norsek Veritas (DNV), a national integrated accreditation for health care organizations. UMC Health System employs 3,890 individuals on our team.  The system has been honored among the Best Places to Work in Texas and is proud of their high patient and employee satisfaction.  We hope you will choose UMC Health System, where “Service is Our Passion”!

    UMC’s Mission, Vision and Standards Include:
    Vision Statement:
    To Serve Our Patients in the Best Teaching Hospital in the Country
    Mission Statement:
    Service is our passion. We serve by providing safe, high quality care to all, achieving excellent financial performance, and training tomorrow’s healthcare professionals.
    Standards of
    Excellence:Attitude, Communication, Responsiveness, Compassion, Teamwork, Ownership, Safety and Respect

    General Job / Performance Information
  • Education and Experience
    • Texas Department of Health certification as an Emergency Medical Technician is preferred. Participation in a 9-1-1 Answering Point Class, successful completion of the Lubbock EMS Basic Telecommunicator class and the Lubbock EMS Priority Dispatch EMD Class should be completed at the first available opportunity. Experience in the public safety field as a dispatcher or telecommunicator is helpful but not mandatory. Ability to multi-task using multiple telephones, radio systems and computer-aided dispatch equipment is essential.
  • Environmental / Working Conditions
    • Works in a well-lighted, heated and ventilated building. Exposure to blood borne pathogens is of low risk.
  • Interaction with Other Departments and Other Relationships
    • Must respond in a helpful and considerate manner to the needs of patients, family members, other health care providers and regional services, public safety and law enforcement personnel, EMS students, volunteers, and fellow employees. Must be willing to work in an environment which encourages positive reinforcement by accepting, or sharing, constructive criticism appropriately.
  • Job Description
    • The primary purpose of the EMS Dispatcher is to maximize the efficiency of the EMS Department and to function as the primary communications link between requesting parties and ground ambulance personnel during critical time periods. Enables personnel and vehicles in the EMS Department to be alerted and dispatched quickly during emergency circumstances. Coordinates the dispatching and notification of appropriate personnel and agencies during requests for ambulance assistance. Coordinates the local and regional communications needs of EMS agencies during mass casualty incidents with the South Plains region. Maintains the transfer of patients from regional outlying areas into the UMC hospital system by telephone coordination between the referring and accepting physicians
  • Required Licensures / Certifications / Registrations
    • Certification by the American Heart Association as a Basic Cardiac Life Support Provider and current Texas Department of Health certification as an Emergency Medical Technician is preferred.
  • Physical Capabilities
    • Most duties are performed in a sitting position, but the ability to quickly move throughout the EMS Communications Center to refer to a variety of wall maps is necessary. Will occasionally be required to lift and carry heavy boxes containing EMS records. The EMS Dispatcher must possess and demonstrate the physical and emotional ability to perform effectively during adverse conditions. Acuity of speech, vision, and hearing are essential to the successful completion of most duties.
  • Skills and Abilities
    • The dispatcher must possess the ability to maintain sound judgement during telephone interrogation, unit selection, and dispatching during periods of physical and emotional stress to insure the delivery of high standards of patient care. The ability to initiate and complete dispatching and vehicle/crew tracking procedures is essential to the overall safety of the EMS program. Computer literacy and the ability to type at a minimum of 40 words per minute with a high degree of accuracy are extremely helpful for new employees. Knowledge in the use of CAD is required. Practical geographic knowledge of the area is a must, as well as, the ability to be self-motivated. Must prove to be adaptable to the many changes in the health-care and related fields. EMD certification from Priority Dispatch is required.

Job Type: Full time
Category: Allied Health
Apply on the Company Site
Powered ByLogo