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Patient Access Associate

UMC Health System

Lubbock, TX
Job Code:
  • Information Technology
  • Healthcare
  • Customer Service
  • Accounting
  • Administrative / Clerical
UMC Health System
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Job Details

Title: Patient Access Associate
JobID: 7074
About UMC
UMC is the leader in comprehensive healthcare delivery in West Texas and Eastern New Mexico. UMC is home to the region’s only Level I Trauma Center, the Timothy J. Harnar Regional Burn Center, the Southwest Cancer Center, Heart Center, Pediatric Level II Trauma Center, and the UMC Children’s Hospitals by delivery of state-of-the-art sophisticated patient care. UMC has a strong and enduring partnership with Texas Tech University which helps assist UMC’s mission and supports Tech’s academic pursuit of education and research.  UMC is accredited annually thorough Det Norsek Veritas (DNV), a national integrated accreditation for health care organizations. UMC Health System employs 3,890 individuals on our team.  The system has been honored among the Best Places to Work in Texas and is proud of their high patient and employee satisfaction.  We hope you will choose UMC Health System, where “Service is Our Passion”!

UMC’s Mission, Vision and Standards Include:
Vision Statement: To Serve Our Patients in the Best Teaching Hospital in the Country
Mission Statement: Service is our passion. We serve by providing safe, high quality care to all, achieving excellent financial performance, and training tomorrow’s healthcare professionals.
Standards of Excellence: Attitude, Communication, Responsiveness, Compassion, Teamwork, Ownership, Safety and Respect

General Job / Performance Information
  • Education and Experience:
    • High School Diploma
    • 1-2 years of college preferred.
    • Minimum of 2 years customer service
    • Knowledge of medical terminology and healthcare experience preferred.
    • Excellent communication skills in spoken and written work, interpersonal, and conflict resolution.
    • Ability to work in a fast-paced environment with frequent interruption.
    • Must be able to multi-tasked.
    • Computer skills (Personal Computer and Mainframe)
  • Environmental / Working Conditions:
    • This position is subject to inside environmental conditions: protection from weather, but not necessarily to temperature changes. This position requires working in close proximity to other employees.
  • Interaction with Other Departments and Other Relationships:
    • Frequent interaction with Patient Accounting, Clinical Lab, Unit Management, Resource Assistance, Case Management, Patient Services, Nursing Management, Clinical Staff, Health Information Management, Physicians, EMS, Trauma Services, Information Systems, and Radiology. Must be able to communicate in a professional manner with other hospital departments, patients and family members.
  • Job Description:
    • It is the goal of the Patient Access Associate to maintain accuracy in all areas of registraion. It is the intent to obtain all vital information to ensure that the patient receives quality health care in a timely, efficient, customer services environment.
  • Required Licensures / Certifications / Registrations:
    • none required
  • Physical Capabilities:
    • Occasionally exerts up to 25 lbs of force and/or frequently exerts a small amount of force to lift, carry, push, pull and move objects. Work involves sitting most of the time, but may involve walking or standing for brief periods of time. Typing/keyboarding and some reaching in all directions
  • Skills and Abilities:
    • Medical Terminology needed.
    • Health Insurance. Medicare and Medicaid knowledge
    • PC knowledge with Microsoft applications.

Job Type: Full time
Category: Support Services/Clerical
Apply on the Company Site
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