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DesktopSupportTechnician I

UMC Health System

Lubbock, TX
Job Code:
  • Customer Service
UMC Health System
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Job Details

Title: DesktopSupportTechnician I
JobID: 6110
  • About UMC
    UMC is the leader in comprehensive healthcare delivery in West Texas and Eastern New Mexico. UMC is home to the region’s only Level I Trauma Center, the Timothy J. Harnar Regional Burn Center, the Southwest Cancer Center, Heart Center, Pediatric Level II Trauma Center, and the UMC Children’s Hospitals by delivery of state-of-the-art sophisticated patient care. UMC has a strong and enduring partnership with Texas Tech University which helps assist UMC’s mission and supports Tech’s academic pursuit of education and research.  UMC is accredited annually thorough Det Norsek Veritas (DNV), a national integrated accreditation for health care organizations. UMC Health System employs 3,890 individuals on our team.  The system has been honored among the Best Places to Work in Texas and is proud of their high patient and employee satisfaction.  We hope you will choose UMC Health System, where “Service is Our Passion”!

    UMC’s Mission, Vision and Standards Include:

    Vision Statement:
    To Serve Our Patients in the Best Teaching Hospital in the Country
    Mission Statement:
    Service is our passion. We serve by providing safe, high quality care to all, achieving excellent financial performance, and training tomorrow’s healthcare professionals.

    Standards of Excellence: Attitude, Communication, Responsiveness, Compassion, Teamwork, Ownership, Safety and Respect

    General Job / Performance Information
  • Education and Experience
    • High school degree is required.
    • Experience in a desktop support role is desired.
  • Environmental / Working Conditions
    • Candidate must be able to work in confined areas throughout the hospital. This position also requires work in construction areas. Requires travel to PNS affiliated clinics within a 100 mile radius of the hospital. Must provide own transportation, mileage will be reimbursed at current UMC rates.
  • Interaction with Other Departments and Other Relationships
    • Employee must be able to successfully handle stressful and high volume situations. All interactions with users and co-workers must always be professional and meet the UMC Standards of Excellence.
  • Job Description
    • This position assists staff with technical support of desktop/mobile computers, applications, and related technology. The position’s responsibilities require independent analyses, communication, and problem solving skills.
  • Required Licensures / Certifications / Registrations
    • Technical Certifications:UMC requires that all Desktop Support Technicians maintain a baseline of education and certification. The certification levels adjust to accommodate technology trends and advancements.
  • Physical Capabilities
    • Ability to lift equipment that should not exceed 75 lbs. Ability to walk to all areas of the hospital and TTUHSC areas. Ability to drive to all remote locations as required.
  • Skills and Abilities
    • Provide help desk/telephone support to end-users.
    • Provide technical support at a personal level.
    • Present a customer service attitude at all times.
    • Efficient phone, listening and typing skills.
    • Must be self-motivated and work with minimal supervision.
    • Maintain professional certifications as required.

Job Type: Full time
Category: Information Technology
Apply on the Company Site
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