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UMC Patient Access Associate

UMC Health System

Lubbock, TX
Job Code:
  • Administrative / Clerical
  • Customer Service
  • Information Technology
  • Healthcare
UMC Health System
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Job Details

Title: UMC Patient Access Associate
JobID: 6613
  • PART I - General Job / Performance Information
  • Education and Experience
    • High School Diploma
    • 1-2 years of college preferred.
    • Minimum of 2 years customer service
    • Healthcare experience preferred.
  • Environmental / Working Conditions
    • This position is subject to inside environmental conditions: protection from weather, but not necessarily to temperature changes.
  • Interaction with Other Departments and Other Relationships
    • Frequent interaction with Patient Accounting, Clinical Lab, Unit Management, Resource Assistance, Case Management, Patient Services, Nursing Management, Clinical Staff, Health Information Management, Physicians, EMS, Trauma Services, Information Systems, and Radiology. Must be able to communicate in a professional manner with other hospital departments, patients and family members.
  • Job Description
    • It is the goal of the Emergency Center Business Office to maintain accuracy in all areas of registration, obtain all vital information, to assure that the patient receives quality health care, and to assist the patient in their financial needs
  • Required Licensures / Certifications / Registrations
    • none required
  • Physical Capabilities
    • Occasionally exerts up to 25 lbs of force and/or frequently exerts a small amount of force to lift, carry, push, pull and move objects. Work involves sitting most of the time, but may involve walking or standing for brief periods of time. Typing/keyboarding and some reaching in all directions.
  • Skills and Abilities
    • Knowledge of medical terminology.
    • Excellent communication skills in spoken and written work, interpersonal, and conflict resolution.
    • Ability to work in a fast-paced environment with frequent interruption.
    • Must be able to multi-tasked.
    • Computer skills (Personal Computer and Mainframe)

Job Type: On Call/PRN
Category: Support Services/Clerical
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